The Extended 5-Year Warranty from Kaeser Compressors
Manufacturers’ extended warranty programs can be confusing. You need to know the requirements, understand what’s covered, and stay in compliance! Luckily for you, we at CASCO USA have a thorough understanding of Kaeser’s extended 5-Year Warranty Program. We’ve decided to help by sharing some of our knowledge below.
The most important question to begin is…
What does the 5-Year Warranty cover?
As a 5-Year Warranty Program participant, your benefits include comprehensive coverage on parts & labor. The warranty lengthens the factory protection on mechanical areas such as the airend, control system, and drive motor of applicable rotary screw Kaeser units. Any eligible issue must be submitted to Kaeser for approval.
What does participation look like?
In order to be eligible for the extended 5-year warranty, users must purchase and install the appropriate annual maintenance kit. These kits contain the high-quality parts and lubricants that ensure the machine receives proper treatment. Regular maintenance remains key to a smooth-running machine with the best performance. Along with the kit to stay in compliance, users must service drive motor bearings according to the recommended time intervals. Maintenance recommendations vary from unit to unit. Be sure you know what is needed or trust your machine service to CASCO USA.
Kaeser also requires users to send regular oil samples. Following the initial oil change from the factory fluid, samples must be sent every 3,000 operation hours. Machines that operate less than 3,000 hours in a year must send in an oil sample at least annually. Every oil sample generates a free fluid analyses. They provide insight into the air system and its general health. In fact, participants with regular fluid analysis tend to catch issues earlier and better comprehend individual components than those without this information.
Users have the option to perform the required services themselves. However, this method is not recommended. With all the necessary steps to proper service, it is easy to miss an important element or improperly document repairs. Little mistakes could prevent warranty claims from approval. In general, having a professional, qualified service team perform service will be better for your machine. Not only can you trust the technicians to know what they are doing, but you also do not have to worry about the hassle of maintaining paperwork. CASCO USA will do that for you!
Why should you participate?
Though Kaeser Compressors prides itself in creating strong, lasting products, occasionally issues do happen. The standard warranty only inclusively covers machines for a maximum of 12 months after startup with coverage of major components up to 24 months. Purchasing an air compressor is a large investment, and you want to be sure to protect your equipment for as long as possible. That’s why participating in the 5-year extended warranty is so great! It lengthens your protection in an easy to understand process.
CASCO USA customers who choose to participate have the support & guidance of our knowledgeable staff. We will work with you to ensure you stay in compliance with Kaeser’s program. Of CASCO USA customers who need to turn in warranty claims, the majority of cases are approved. With our meticulous record-keeping and intelligent staff, we’ll support your machine to the best of our abilities.
Excited about the value participating could bring to your system? Be sure to contact your sales representative about your current eligibility. CASCO USA warranty specialists can also be reached by email (info@cascousa.com) or by phone (724.746.6500).
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